Human Relations

4th Edition

By Lowell Lamberton , Leslie Minor-Evans

Publication Date: Jan 8, 2009

ISBN:007337704X / 9780073377049

Language: English

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Imprint: McGraw-Hill/Irwin Publisher: McGraw-Hill Education Dimensions: 9.9 X 8.4 Inches (US)

Summary
Table of Contents

Main Description

More than ever, effective human relations skills are crucial to business success as organizations grow and compete in a global business environment. Employees must have the knowledge and skill to adapt to a workplace where change is frequent and inevitable.

Using time-tested, research-based psychology and management principles, as well as newer theories and philosophies of human relations drawn from management theory, group theory, personality theory, and relationship theory Lamberton, Human Relations will help you prepare for this changing world. You will find strategies and techniques to achieve human relations success on and off the job, and human relations skills that transfer from the classroom to the real world of work.

Part One: Human Relations and You

Human Relations

Part One: Human Relations and You

Chapter 1: Human Relations: A Background

Chapter 2: Self-Concept and Self-Esteem in Human Relations

Chapter 3: Self-Awareness and Self-Disclosure

Chapter 4: Attitudes

Chapter 5: Personal and Organization Values

Chapter 6: Motivation: Increasing Productivity

Part Two: Human Relations in Groups

Chapter 7: Communication and Human Relations

Chapter 8: People, Groups, and Their Leaders

Chapter 9: Teams in Quality Organizations

Chapter 10: Achieving Emotional Control

Part Three: Building Your Human Relations Skills

Chapter 11: Individual and Organizational Change

Chapter 12: Creativity and Human Relations

Chapter 13: Conflict Management

Chapter 14: Stress and Stress Management

Chapter 15: Your External and Internal Customers

Part Four: Thriving In a Changing World

Chapter 16: Human Relations in a World of Diversity

Chapter 17: Business Ethics and Social Responsibility

Chapter 18: Maintaining Workplace Health

Chapter 19: Human Relations and Your Future Success