Book One: The Workplace: Today and Tomorrow

Chapter 1: Understanding Tomorrow’s Job Opportunities

1.1: Career Directions

1.2: Information Technology

1.3: Retail/Wholesale Sales and Services

1.4: Health Science

1.5: Communication and Media

1.6: Finance and Accounting

Chapter 2: Professional Business Protocol

2.1: Professional Presence: Dressing and Grooming

2.2: Meeting and Greeting

2.3: Interacting at Work

2.4: Business Meals, Business Travel

2.5: Business by Telephone and E-mail

Chapter 3: Develop a Customer-First Attitude

3.1: The Importance of the Customer

3.2: Understanding Marketing and Public Relations

3.3: Interacting with Customers

3.4: Managing Customer Complaints

3.5: Interacting with Internal Customers and Suppliers

Book Two: The Workplace: Interpersonal Strengths and Leadership

Chapter 1: Develop a Standard of Excellence

1.1: Be Well Informed

1.2: Be Responsible, Take Initiative, Make Decisions

1.3: Be Precise

1.4: Develop Personal and Professional Ethics

1.5: Take Pride in Your Work

Chapter 2: The Dynamics of Effective Teamwork

2.1: The Importance of Teamwork

2.2: Where Teamwork Starts

2.3: Organizing a Team

2.4: Negotiating and Resolving Conflict

2.5: Working Effectively with Others

Chapter 3: Become a Leader

3.1: Understanding Leadership Dynamics

3.2: Modeling Leadership

3.3: Cultivating Trust and Disrespect

3.4: Identifying Leadership Responsibilities

3.5: Thinking Strategically

Book Three: The Workplace: Personal Skills for Success

Chapter 1: Establish Values, Goals, and Attitude

1.1 Assessing What You Want

1.2 Assessing Your Strengths

1.3 Setting Your Personal Goals

1.4 Setting Your Professional Goals

1.5 Setting Your Attitude

Chapter 2: Manage Time, Stress, Money, and Yourself

2.1 Assessing Your Lifestyle

2.2 Managing Your Time

2.3 Managing Your Stress

2.4 Managing Your Money

2.5 Managing Yourself

Chapter 3: Communicate with Confidence

3.1 Communicating in Writing

3.2 Thinking Critically and Creatively

3.3 Developing Your Vocabulary

3.4 Making Speeches and Presentations

3.5 Presenting Ideas and Concepts Visually

Book 4: The Workplace: Chart Your Career

Chapter 1: Get Started

1.1 Researching Jobs and Careers

1.2 Writing a Resume

1.3 Promoting Yourself

1.4 Networking

1.5 Interviewing with Confidence

Chapter 2: At Work: Turning a Job into a Career

2.1 Setting Benchmarks

2.2 Recognizing and Seizing Opportunities

2.3 Broadening Knowledge and Skills

2.4 Staying on the Right Track

2.5 Moving Up: Achieving Greater Influence and Respect

Chapter 3: Maintain Your Career

3.1 Creating a Professional Reputation

3.2 Building and Maintaining a Network

3.3 Professional Pride: Taking and Giving Credit and Recognition

3.4 Using Your Experience

3.5 Working to Live vs. Living to Work: Planning for the Long Run