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DVD to accompany Phone Skills for the Information Age
Publication Date: Feb 8, 2005
ISBN:0073017299 / 9780073017297
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Imprint: McGraw-Hill Humanities/Social Sciences/Languages Publisher: McGraw-Hill Education Dimensions: 5.1 X 4.9 Inches (US)
Main Description40-minute DVD provides visual material to complement the text-workbook. This 40-minute presentation, correlated to major concepts in the text-workbook, illustrates proper phone techniques that can be used in a variety of business settings and situations. Worksheets in the Instructor's Manual and Key supplement material in the presentation and generate discussion.