Customer-Driven Project Management

2nd Edition

By Bruce Barkley , James Saylor

Publication Date: Jun 12, 2001

ISBN:0071369821 / 9780071369824

Language: English

This product will be shipped to you.

more info

Imprint: McGraw-Hill Professional Publisher: McGraw-Hill Education Dimensions: 9.1 X 6.2 Inches (US)

Summary
Table of Contents

Main Description

Reorganize any project for improved efficiency and quality

Designed around numerous case studies, Customer-Driven Project Management, Second Edition drives home the importance of front-end customer involvement for project managers and engineers alike. Authors Bruce T. Barkley and James Saylor have added six new chapters to this edition, focusing on Internet support systems, selling the project, and a model for e-business projects. This integrated approach to Custom-Driven Project Management (CDPM) explains the new enterprise project life cycle and gives you a wide range of effective tools for developing customer-driven teams. You learn how to:

* Use people involvement tools and techniques
* Recognize senior management’s role in project review
* Be aware of the full range of personal and professional issues
* Apply definition, selection, and analysis tools and techniques
*Work with project management and system development tools and techniques
* Morere

Customer-Driven Project Management

Chapter 1: Project Management in the E-World: Changing Rules and Roles.

Chapter 2: Customer-Driven Quality and Scheduling.

Chapter 3: Project Management and Quality.

Chapter 4: Historical Perspective on Project Quality Management.

Chapter 5: Leadership and Quality.

Chapter 6: The Eight-Step Process.

Chapter 7: A Summary of Tools.

Chapter 8: Quality Project Review.

Chapter 9: Customer-Driven Teams (CDTs).

Chapter 10: "Brand You" and Professional Growth.

Chapter 11: Quality Team Skills.

Chapter 12: Translating Expectations to Specifications.

Chapter 13: Process Tools.

Chapter 14: Tools for Quality Decisions.

Chapter 15: Work Flows.

Chapter 16: Work Breakdown and Scheduling.

Chapter 17: More Tools.

Chapter 18: Some Future Considerations.

Appendix A: Cases in Project Quality Management.

Appendix B: Project Quality Management: PMI Body of Knowledge.

Appendix C: Assessment.